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REFUND & CANCELLATION POLICY

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your Bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: D-168, Sector-2, Bawana Industrial Area, Delhi., Bawana, DL, 110039, India.

 
Cancellation Policy

Before Order Dispatch GodSend ensures that your order is safely delivered to you within the promised delivery timeline. However, if you have ordered a wrong product you may cancel the order through your GodSend Account. If it is a Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy.

After Order Dispatch A cancellation request can be made after your order is dispatched. The cost of shipping will be deducted from your refund.

Order Cancellation BY GODSEND. Under some rare situations, GodSend can also raise an order cancellation request. These situations could be –
  • Product out of stock.
  • Restrictions on the number of products you can order, as per Terms & Conditions of any Offer/Discount.
  • Incorrect pricing or description of the product.
  • Payment fraud suspicion by our Credit & Fraud Avoidance Department.
  • Incorrect or Incomplete Buyer’s Address.
  • Non-serviceability of Buyer’s address by our courier partners.
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